If you are receiving a pop up or error stating that your wallet must be imported, do not be alarmed. This is a completely normal response from our network.

Our support team will be happy to assist you with this.

Please send our support team a message and advise them that you are seeing this error message. Please include your wallet address in the message as they will need this to process the import for you.

Once they have actioned your request, you will need to follow additional steps to ensure the import is processed successfully.

The support team will send these steps to you directly.