Monero transactions normally take a few minutes to go through.

In very rare cases, they can take up to several hours to reflect.

Each transaction needs to be mined before it can show up in the recipient account. Monero transactions require a minimum of 10 confirmations before they can be considered completed.

You can check if your transaction has been mined successfully by visiting https://xmrchain.net/ and typing in the transaction ID.

You will be checking to see that the transaction has a "Block" number and how many confirmations it has.

If all appears correct on there, try logging out of your wallet and then logging back in again.
Also double check that the correct wallet address was used in the transaction.

If a reasonable amount of time has passed, and after trying all the above your funds still do not reflect, please contact our support team and send us your wallet address and the transaction ID so we can investigate for you.

Did this answer your question?