If you receive a pop up or error stating that your wallet must be imported, do not be alarmed.

We will be happy to process this for you.

If you are being asked to pay a fee, please ignore that. It is a bug that we are currently busy fixing.

Please send our support team a message asking for the import, include your wallet address in the message.

Once we have actioned your request, you will need to follow additional steps to ensure the import is processed successfully.

The support team will send these steps to you.

Did this answer your question?